Nghiên cứu về sự thỏa mãn trong công việc của người sử dụng hệ thống hoạch định nguồn lực doanh nghiệp – Trường hợp Việt Nam

đánh giá
các kết quả nghiên cứu.
DANHMỤC TỪ VIẾT TẮT
CNTT : Công nghệ thông tin
ERP : Hoạch định nguồn lực doanh nghiệp
HTTT : Hệ thống thông tin
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Tạp chí Phát triển Khoa học và Công nghệ – Kinh tế Luật và Quản lý, 3(3):283-298
PLS_SEM :Mô hình cấu trúc tuyến tính bình phương
tối thiểu từng phần
TTF : Sự phù hợp giữa nhiệm vụ và công nghệ
CRM : Hệ thống quản lý quan hệ khách hàng
SCM : Hệ thống quản lý chuỗi cung ứng
JOBSA : Sự thỏa mãn trong công việc của người sử
dụng ERP
ACNBE : Lợi ích kế toán trong môi trường ứng dụng
ERP
CR : Độ tin cậy tổng hợp
CMB : Vấn đề chệch do phương pháp
ACBNE : Khái niệm lợi ích kế toán trong môi trường
ứng dụng ERP
AVE : Phương sai trích trung bình
HTMT : Hệ số Heterotrait-Montrait (HTMT)
VIF: H ệ số phóng đại phương sai
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Science & Technology Development Journal – Economics - Law andManagement, 3(3):283- 298
Open Access Full Text Article Research Article
University of Economics Ho Chi Minh
City
Correspondence
Pham Tra Lam, University of Economics
Ho Chi Minh City
Email: phamtralamais@ueh.edu.vn
History
 Received: 04/3/2019
 Accepted: 28/4/2019
 Published: 30/9/2019
DOI : 10.32508/stdjelm.v3i3.570
Copyright
© VNU-HCM Press. This is an open-
access article distributed under the
terms of the Creative Commons
Attribution 4.0 International license.
Job satisfaction of users in enterprise resource planning system
environment- the case of Vietnam
Nguyen Xuan Hung, Pham Tra Lam*
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ABSTRACT
In the context that the use of enterprise resource planning (ERP) system becomes more and more
popular, this study seeks to investigate the relationship between task-technology fit (TTF) and job
satisfaction to provide an additional evidence for evaluating the success of ERP application. Data
was collected from a survey on 225 users of ERP systems in enterprises in Vietnam. The results from
PLS analysis revealed that TTF is positively correlated with job satisfaction in an ERP environment.
This study provides empirical evidence for the application of background theories including TTF
and information systems success by DeLone andMcLean. In addition, the results also added to the
literature the success of ERP, in particular the job satisfaction of ERP users. On the basis of these
results, businesses can plan to apply ERP to increase the job satisfaction, thereby increasing the
likelihood of success in ERP application. At the same time, ERP vendors and implementers can
provide better advice and support for their customers.
Keywords: Job satisfaction, task-technology fit, accounting benefits, enterprise resource planning
(ERP), Vietnam
Cite this article : Xuan Hung N, Tra Lam P. Job satisfaction of users in enterprise resource planning
system environment- the case of Vietnam . Sci. Tech. Dev. J. - Eco. LawManag.; 3(3):283-298.
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